Refund Policy

This Refund Policy explains when and how you may request a refund for a subscription purchased from Apollo Group TV at apollotvpremium.com.

1. Overview

We want you to be satisfied with our service. Because our subscriptions provide immediate digital access, refunds are handled on the terms below.

2. Eligibility for a Refund

• Refund requests must be made within 7 days of your purchase.
• You must describe the technical issue you experienced and allow our support team a reasonable opportunity to resolve it.
• Refunds are considered when the service cannot be delivered or a verified technical fault on our side prevents you from using it.

3. Non-Refundable Situations

• Change of mind after the service has been accessed and is working as described;
• Issues caused by your own device, internet connection, or third-party app;
• Violations of our Terms & Conditions; and
• Requests made after the eligibility window has passed.

4. Cryptocurrency Payments

Cryptocurrency transactions are irreversible on the blockchain. Where a refund is approved, it will be issued to a wallet address you provide, and the refunded amount is based on the value we received. Network and exchange fees are non-refundable, and the crypto amount returned may differ from the original due to price fluctuations.

5. How to Request a Refund

Email apollotvpremium.com@gmail.com with your order details, the plan you purchased, your transaction ID (TXID), and a description of the problem. Our team will review your request and respond.

6. Processing Time

Approved refunds are typically processed within 5–10 business days after approval, depending on the payment method and network confirmation times.

7. Contact

For any refund question, contact apollotvpremium.com@gmail.com.